APEX Flow
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Help · APEX Flow

Support

If something's not working or you have a question, write to us. Real people answer, not a bot.

Write to us through the form →

Email
soporte@somosapex.com
Response time
Business days, usually within 24 hours
Language
Spanish

What APEX Flow is

An educational tool for people who trade the markets: live prices, news, an economic calendar and a risk calculator. And if you connect your cTrader account (your broker's demo account or your live account) in read-only mode, it measures your discipline on your own trades.

It doesn't execute trades, move your money, or give personalized financial advice. It's content and tools to help you decide better, not a buy or sell signal.

I can't sign in to my account

Use the email you created your account with. If you don't remember your password, go to the sign-in screen and request the recovery link: it arrives by email and works only once.

If you just subscribed and never set a password, look for the welcome email — the link to create one is there.

The code is valid for 15 minutes. Check your spam folder and request another one from the same screen.

I'm not getting notifications

Price alerts and calendar reminders arrive as phone notifications. If you're not getting them:

  • Check that you gave the app permission when it asked.
  • On iPhone: Settings → Notifications → APEX Flow, and check that alerts and sound are turned on.
  • If you have a Focus mode turned on, it might be silencing them.

My subscription

Your subscription is managed from your account, in My account. There you can see which plan you have and until when you have access.

To cancel: go to cancel subscription. Your plan is canceled and you keep access until the current period ends. You don't need to write to anyone or wait for a reply.

Delete my account

You can delete your account and your data yourself, without requesting it by email, from delete account. Before anything is deleted, any pending charge is stopped.

It's a real, permanent deletion: your user account and personal data are removed. If you had a trading account connected, it gets unlinked.

Connect my cTrader account

The connection is read-only: APEX Flow reads your trading history to measure your discipline, and it can't trade or move funds. You grant the authorization on cTrader's official page (id.ctrader.com) and revoke it there whenever you want.

Is your broker missing from the list? Write to us.

Privacy and terms

  • Privacy Policy
  • Terms and Conditions
  • Legal notice

Risk disclosure

Trading the markets carries the risk of capital loss. Past results don't guarantee future results. APEX Flow's content is educational and informational, and does not constitute personalized investment advice.

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© 2026 APEX Flow — All rights reserved
Somos APEX LLC · A U.S. company (Wyoming)
v1.31.3
APEX Flow

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We use necessary cookies for the site to work and an optional one to remember your preferences. We also count, without cookies and in aggregate, where the website is visited from, APEX Flow is used in the browser, it is installed on a device or a video is watched, to know our reach. More in the Cookie Policy.

Necessary
Essential for the site to work (session, sign-in, cookie preference). These can't be turned off.
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Remember how you signed in and which view you were on, so we don't have to ask again.
A new version of APEX Flow is available.